Okay, so the revenue we’re talking about isn’t necessarily hidden, it is just inaccessible. We know where it is – it’s in the surgeries we aren’t performing. For a surgical office, that’s not breaking news. When we analyze the problem of lost or delayed surgeries, however, we discover a few hidden gems that might just help us put a few more dollars into out top-line.
Let’s just say that you lose 1-2 surgeries a month to scheduling errors. That results in revenue losses of up to $20,000 for the month. That’s a quarter million dollars in lost revenue per year! If there was a way to avoid missing surgeries, we could add significant numbers (the ones followed by all the zeroes in a neat row) to our revenue line. But we have to determine why we are losing surgeries…
What causes us to lose a surgery? Let’s take a look at some of the culprits:
• No devices or implants. You show up to the OR only to discover that the device you ordered is not waiting at the table. Upon calling the device rep, you learn that he “never got that schedule.” You have to reschedule the surgery and eat the time you wasted in preparation.
• Incorrect devices or implants. You discover that the implants you received from your rep are definitely not the ones you need for this surgery. Again, when you call your rep you find out that the fax was “a little fuzzy” or the updates you requested were never received. Lost time, lost revenue.
• Support staff no-shows. It’s hard to perform a surgery without the anesthesiologist or 1st assistant. When they don’t show up because of scheduling mishaps, you pack up your bag and say goodbye to today’s revenue.
• Hospital delays. Upon arrival at the hospital, you often discover that the OR won’t be available on time. Pushing back the schedule an hour or two takes time out of your busy day and makes the whole process more expensive for everyone involved.
Case-Connect solves these problems. It takes less time than your current scheduling processes and eliminates all of the errors. Online confirmations, double-checks, and e-paper trails make sure your surgeries happen the first time, every time. Hospitals, vendors, and support staff will be better equipped as well – everyone wins with Case-Connect.
It’s time to stop making wasted trips to the OR because of poor scheduling. Case-Connect opens the doors to a fully staffed, “surgery ready” operating room. That hidden revenue will be waiting for you inside…it’ll be the one wearing green and not saying much.