Posts Tagged surgical scheduling software

Case-Connect Helps to Find Hidden Revenue


Okay, so the revenue we’re talking about isn’t necessarily hidden, it is just inaccessible. We know where it is – it’s in the surgeries we aren’t performing. For a surgical office, that’s not breaking news. When we analyze the problem of lost or delayed surgeries, however, we discover a few hidden gems that might just help us put a few more dollars into out top-line.

Let’s just say that you lose 1-2 surgeries a month to scheduling errors. That results in revenue losses of up to $20,000 for the month. That’s a quarter million dollars in lost revenue per year! If there was a way to avoid missing surgeries, we could add significant numbers (the ones followed by all the zeroes in a neat row) to our revenue line. But we have to determine why we are losing surgeries…

What causes us to lose a surgery? Let’s take a look at some of the culprits:

No devices or implants. You show up to the OR only to discover that the device you ordered is not waiting at the table. Upon calling the device rep, you learn that he “never got that schedule.” You have to reschedule the surgery and eat the time you wasted in preparation.

Incorrect devices or implants. You discover that the implants you received from your rep are definitely not the ones you need for this surgery. Again, when you call your rep you find out that the fax was “a little fuzzy” or the updates you requested were never received. Lost time, lost revenue.

Support staff no-shows. It’s hard to perform a surgery without the anesthesiologist or 1st assistant. When they don’t show up because of scheduling mishaps, you pack up your bag and say goodbye to today’s revenue.

Hospital delays. Upon arrival at the hospital, you often discover that the OR won’t be available on time. Pushing back the schedule an hour or two takes time out of your busy day and makes the whole process more expensive for everyone involved.

Case-Connect solves these problems. It takes less time than your current scheduling processes and eliminates all of the errors. Online confirmations, double-checks, and e-paper trails make sure your surgeries happen the first time, every time. Hospitals, vendors, and support staff will be better equipped as well – everyone wins with Case-Connect.

It’s time to stop making wasted trips to the OR because of poor scheduling. Case-Connect opens the doors to a fully staffed, “surgery ready” operating room. That hidden revenue will be waiting for you inside…it’ll be the one wearing green and not saying much.

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Case-Connect Selected as Semi-Finalist in Force.com Showcase

“Don’t worry when you are not recognized, but strive to be worthy of recognition.”
-Abraham Lincoln

Here at Case-Connect, we have done our best to provide a product worthy of recognition. We’ve received tremendous positive feedback from surgeons, schedulers, device reps, and hospital staff who have seen the benefits of this unique program. We haven’t really sought the recognition of those outside our niche…but they have found us, anyway.

I’m pleased to announce that Case-Connect has been selected as a semi-finalist in the Force.com Forty Innovation Showcase.

We have been selected from hundreds of cloud-based applications that use the force.com platform. Next week, I will have the opportunity to present our product to a panel of judges in San Francisco. If all goes well, we could earn the chance to present Case-Connect at Dreamforce 2009, the premier cloud-computing event of the year.

It’s nice to receive this type of recognition, even if we weren’t seeking it. As the nation continues to focus on healthcare and new ways of promoting efficiency, Case-Connect is emerging as a relevant voice in the conversation. Our platform has many of the answers to the healthcare IT questions, and it’s nice to know that others are beginning to take notice.

So here we go, buckle up for the ride. This is just the beginning…there don’t seem to be any limits as to where Case-Connect can go from here.

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Online Scheduling is the Best Tool in Your Bag

You’ve probably seen a television show where a vacationing doctor miraculously performs a life-saving surgery using a ball point pen, a paper clip, and a restaurant napkin. Impressive? You bet. Plausible? Well, maybe not so much. Ideal? Obviously not.

When it boils right down to it, you need the best tools available to help you succeed. You wouldn’t dream of going into surgery with whatever you happen to have in your lunch bag or briefcase. There are specialized instruments that help you get the job done right: forceps, retractors, etc. The same principals that apply in the OR also apply in your office – you need specialized instruments to help you do the job the right way.

There are many tools available to schedule a surgery. The fax machine, the telephone, a pad of paper, and Post-it notes are old favorites. These “tools,” however, are the equivalent of the ball point pen in a surgery – they may (or may not) get the job done in a pinch but will undoubtedly leave collateral damage. There is a better way to schedule.

Enter cloud computing. The Internet Revolution has opened the doors to a whole new world of resources. By using the miracle of modern information technology, Case-Connect has developed an online surgical scheduling platform that gives surgical office a whole new set of tools. Surgical schedulers can now schedule a surgery with multiple participants with a single click of the mouse.

Think of Case-Connect as your clean, sterilized surgical tray. It will give you the options and flexibility needed to perform a life-saving operation on your bottom-line.

There’s no reason to use an old makeshift tool like the fax machine. In a pinch, you can probably get away with sending a few schedules using the old telephone-line-connected-to-a-typewriter trick. But that is unlikely — you won’t ever be in a scheduling pinch again. Thanks to cloud computing, your surgical schedules are always only an Internet connection away. It’s time to get connected with the right tools.

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Going Green with Cloud Computing


We’ve discussed the financial advantages to using a web-based scheduling system. We have also outlined the time-saving features of cloud computing. One benefit we haven’t yet explored is how an online surgical scheduling platform can be good for the environment.

Now, I’m not saying that a cloud computing solution will produce an endless supply of clean water or save the panda bears. It will, however, help your practice to be environmentally responsible without putting forth much effort. With a cloud computing system such as Case-Connect, your most important benefits are unbelievable cost-savings and significant time-management improvements…the “green” part is merely a free bonus.

Green Benefits

First, an online platform decreases the need for bulky, energy guzzling computer systems. Scheduling via a cloud computing system does not require multiple, specialized computers loaded with extensive software programs. A simple computer with an Internet connection is all that is needed. Office staff may be able to use energy saving laptops or streamlined desktops to do the same work that was once done through multiple networked computers, fax machines, and photocopiers.

Another green benefit that comes from cloud computing is paper conservation. Online processes eliminate the need for hard-copy schedules, stat sheets, and confirmation notices. Information sent through a web-based system also eliminates the need for a fax machine. When your practice is free of the fax machine and other print-based systems, you can rid yourself of reams of unneeded paper. File cabinet space opens up, more trees remain in the forest, and paper-cut incidences reduce dramatically.

Our Small Part

Like I said, cloud computing may not save the planet. What it will do is save you money, time, and a lot of headaches. It will give you the satisfaction of knowing that you are doing your small part to be environmentally responsible. In the end, isn’t that all we can ask of ourselves?*

*If that isn’t enough, take some of the money you save using a cloud computing system like Case-Connect and adopt a panda bear…

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Cloud Computing Brings Big Savings to Healthcare


Whether or not you agree with the new healthcare bill, one thing makes sense – saving money. The Democrats say that there are ways to save up to $500 billion by making Medicare more efficient…Republicans would be happy to save that kind of money from a public program. The argument seems to be what to do with the extra money once it is found. That’s a topic for someone else’s blog. We’re here to talk about saving you money.

What would you do with extra money in your bottom line? Are there ways for you to “trim the fat,” so to speak? There may not be $500 billion floating around in your overhead, but there is definitely some cash that would be better spent elsewhere.

The experts seem to agree that a big chunk of this wasted money can be saved through streamlined processes and technology improvements. The same goes for your practice – efficiency is always good economics. By implementing a few modern procedures in lieu of outdated stand-bys, everyone’s wallet seems to benefit. Savings attained by surgeons, hospitals, and vendors eventually work their way down to patients.

Cloud computing is the modern procedure that will make the most difference; both short-term and for the future. Let’s take a look at the cost and efficiency savings that come through cloud computing (savings that have been enjoyed by other industries for some time now).

Cash-flow
Freeing up cash-flow is paramount to freeing yourself. If you could distance yourself from one more nagging liability on your balance sheet, your world would be a better place. Cloud computing does just that. Since cloud computing applications use web-based platforms, you avoid costly infrastructure and IT costs. Most credible software as a service (SaaS) applications are pay-as-you-go, thus eliminating the need for big, static liabilities.

Instant Implementation
Unlike many software and IT solutions that require weeks or months of initial training, cloud computing options typically hit the ground running. Intuitive design and ease of operation make cloud computing options a great way to save on training costs. Time saved in the implementation process also means a quicker road to efficiency and money-saving results.

Increased Productivity
Working with a cloud computing system will bring your office increased productivity. Let’s take scheduling as an example: Surgical schedulers have been plagued by outdated methods since…well, since the fax machine was invented. A cloud computing service, such as Case-Connect, opens the doors to much-improved productivity. Surgical offices can now schedule many more cases in a shorter period of time. The efficiency of Case-Connect also affects the surgeon’s productivity by eliminating scheduling errors and wasted trips to the OR. Surgical offices are free to book more cases and grow their practice because of their newfound productivity.

Cloud computing may have taken a while to enter the healthcare sector, but it is a welcomed addition. While the politicians discuss healthcare reform in Washington, we can find our own hidden treasures in our own procedures. Cloud computing opens the doors to significant savings – and while it may not bring $500 billion in lost revenue, it will eliminate our version of “wasteful” spending.

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Breaking News: A Healthcare Proposition We Can All Support

You can’t turn on the television, listen to the radio, log into Facebook, or even walk through the grocery store without hearing something about the rapidly-heating healthcare debate. I’ll leave the debates to the political blogosphere, but I do think we can all benefit from a closer look at the issues.

There are plenty of issues surrounding President Obama’s healthcare plan that provoke argument. Depending on your political persuasion, terms like “single-payer,” “deficit,” “affordable drugs,” or “universal care” will stir up strong emotions and force you to choose a side. Not every detail in the proposal is debated, however.

There are some parts of the idea of healthcare reform that cross political boundaries. One of the things that resonates loudly with both sides of the aisle is the need for streamlined, efficient processes in the medical field. Costs will continue to rise if the bulky, slow, and inaccurate ways of doing business continue.

Here is what President Obama said recently:

“We can no longer afford to put health care reform on hold. Our recovery plan will invest in electronic health records and new technology that will reduce errors, bring down costs, ensure privacy and save lives.”

The need for streamlined practices in the medical field is now the elephant in the room. We know it, and now the world knows it. Our best kept secret (the fact that we haven’t quite hopped on the technological revolution bandwagon) is now being debated on prime-time news. Whether or not the government should show us how to be efficient is not the issue. It’s time for us to change – with or without a government mandate.

Case-Connect is a way for surgical offices to shed some weight…so to speak. Schedulers will find that the digital age has led to time-saving, headache relieving strategies for scheduling a case. Using an online platform for communication with support staff, hospitals, patients, and vendors streamlines the scheduling process. Records, data, and conversations can be sent securely, quickly, and efficiently. No more lists of 30 phone calls to make after lunch…computers will take care of the confirmations. No more fax blunders, either…digital copies of instructions and records are immune to pen leaks, soda spills, and misplacement.

The government may dictate many of the regulations and processes for our industry in the coming months. Whatever happens, we can help ourselves by embracing technology and using it to streamline our practices. That’s a proposal that we can all get behind. All in favor? “AYE.”

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